6 Licensing and Installation

Inst-Lic

Trial

• FAQ-2 My trial time ran out but I didn't finish evaluating
• FAQ-3 Do we need trial licenses for multiple computers?
• FAQ-4 Why is there a watermark on my graphs?
• FAQ-5 What is the difference between Origin and OriginPro?
• FAQ-6 I installed the Origin (or OriginPro) trial version but I really want to evaluate OriginPro (or Origin). How do I fix this?
• FAQ-7 Can I convert the trial into my purchased product?

Installation

• FAQ-8 I installed Origin with the wrong serial number, how can I correct this?
• FAQ-9 Why do I see an error message when trying to install Origin?
• FAQ-10 How can I change 64bit Origin to 32bit Origin?
• FAQ-12 Is there a Mac Version of Origin?
• FAQ-13 Can I run my older version of Origin on the latest OS?
• FAQ-854 I see an error message when running Origin installshield. What is wrong?
• FAQ-1028 When I try to install Origin, I see a negative amount of disk space available and cannot install. How can I install Origin?
• FAQ-1099 Can I install Origin on M1 MacBook?
• FAQ-1102 I see an "Incorrect Serial Number" error when install Origin. What should I do?
• FAQ-1103 How to download Origin installer with my registered Serial Number?
• FAQ-1116 What should I do if I see a "Location is not available" error when launch Origin?
• FAQ-1126 When I tried to install Origin, I got an error "Setup is unable to load all required components." What should I do?
• FAQ-1194 How to pre-install/distribute Apps to users?
• FAQ-1205 I see error “The installed version of the application could not be determined. The setup will be now terminate” when install Origin. What should I do?
• FAQ-1210 I see an error (-5001:0x80070002) when running the Install Shield to set up Origin. What should I do?

Start-up

• FAQ-14 When I start Origin it tells me to run as an Administrator. I am the Admin on this computer - so what do I do?
• FAQ-15 Origin asks me for a User Files Folder. What is this?
• FAQ-16 I try to start Origin but nothing happens! What is wrong?
• FAQ-17 What should I do if double-clicking on my OPJ file fails to launch Origin?
• FAQ-18 I am receiving missing DLL errors. How can I resolve this?
• FAQ-19 What should I do when I see "System Folder Build Failed", "X-Function failed to execute" error messages?
• FAQ-20 What should I do if my Origin crashes?
• FAQ-752 What should I do if my Origin can not be started?
• FAQ-1086 Why Origin crashes on startup after a recent Windows Update?

Compatibility/Upgrade

• FAQ-21 How can I use my old fitting functions in my upgrade?
• FAQ-22 How can I find out if a service release is available for my Origin?
• FAQ-23 How do I use my custom files from my previous version in my Upgrade?
• FAQ-793 What information does Origin send to the website for notifications?
• FAQ-905 Am I eligible for New Version Update?
• FAQ-1003 Why Can't Origin Connect to the Internet to Check for Updates, Download Updates, or for Data Connectors?
• FAQ-1083 How to deploy a Service Release at Multi-user Sites silently?
• FAQ-1111 I purchased Maintenance, but still getting message that my Maintenance expired when I open Origin. How can I update the Maintenance Information?
• FAQ-1122 I see an error message saying "To run this product update your license maintenance date". What should I do?

General Licensing

• FAQ-25 What is the Computer ID and why is it needed?
• FAQ-26 What is the Authorization Code and why is it needed?
• FAQ-27 Does my computer always need an internet connection to run?
• FAQ-28 How do I notify OriginLab that I am no longer using a licensed Origin computer?
• FAQ-29 What is a Registration ID and how do I get one?
• FAQ-30 My About Origin dialog says my license is owned by the wrong person. Why is this and how do I correct it?
• FAQ-31 When I try to get a license, why do I see a message telling me the license has been upgraded and that licenses for previous versions are no longer available?
• FAQ-32 Why do I see an expiration message when I start Origin?
• FAQ-33 Why can't I paste text into the license dialog?
• FAQ-671 What are Serial Numbers, License and Registration ID?
• FAQ-735 When running Origin on Mac, Why can't I paste the license text from the web page onto the Origin dialog?
• FAQ-741 What license types are supported when run Origin on Mac?
• FAQ-790 Can I transfer my Origin license to another person? How do I do this?
• FAQ-711 I see a Dongle driver error message, Notepad or am asked to enter a license. What is wrong?
• FAQ-797 Do I have to deactivate my old version license before getting started with my new version?
• FAQ-1074 Common Licensing Error Codes
• FAQ-1105 How do I generate a log file?

Nodelocked Licensing

• FAQ-35 When I try to get a license, I'm asked for an Access Code. What is this and why do I see this?
• FAQ-36 When I try to get a license, I see a message telling me that I do not have access to the license. Why do I see this message and what can I do to solve it?
• FAQ-787 When I try to activate Origin online I see Enter License, but nothing happens
• FAQ-788 How do I transfer Origin to another computer when I cannot deactivate because the computer is no longer available?
• FAQ-789 After upgrading my Operating System Origin asks me for a license
• FAQ-798 When I paste my license into Origin I see "The activation time has passed". Why?
• FAQ-845 When I try to request a product key I see a message telling me I do not have access to the product key. Why do I see this message and what can I do to solve it?
• FAQ-851 I have registered Origin. How do I get my Product Key?
• FAQ-886 How do I get my Product Key?
• FAQ-898 What is new in Origin 2018 for Node-locked license?
• FAQ-899 I am an auto-upgrade user. Where do I find my product keys?
• FAQ-900 I am qualified for auto-upgrade. How to activate my free upgrade to to the new version?
• FAQ-901 I am the Administrator of a node-locked group license. Some users have left our organization, and new ones need to use Origin. What is the best way for me to transfer product keys to the new users?
• FAQ-902 I am the Administrator of a Lab. I need install Origin on 100 computers. What is the best way?
• FAQ-903 I am the administrator of a large organization, when my users have to request to use Origin. It is hard to know who are using Origin. Is there a way to release/recover the license from some users?
• FAQ-910 I've entered the Registration Code provided by OriginLab but the webpage tells me that this code is invalid.
• FAQ-1090 Why I see LastErr:1 or LastErr:122 when activate Origin?
• FAQ-1093 I see error message "Invalid Product Key" when activate Origin. What should I do?
• FAQ-1095 I see error message "Product Key has already been used" when activate Origin. What should I do?
• FAQ-1115 What should I do if I see a "The product key must be registered online before activation" error when activating the license?
• FAQ-1117 What is "home" product key and why is it expired?
• FAQ-1150 I see "The activation period for this license has expired" problem. What should i do?
• FAQ-1151 Why I see a product key expired error even though I have a permanent license?

Concurrent License

• FAQ-37 When I start Origin, I see a License Information dialog box asking me to enter a Host Name or IP Address, how do I proceed?
• FAQ-38 Where can I download the FLEXnet server and/or Origin vendor daemon?
• FAQ-39 How can I change my license server to a new machine?
• FAQ-40 Can I allow previous versions to run on my upgrade license to allow extra time to upgrade the client installations?
• FAQ-41 I already have a FLEX license service managing another software. How do I add the Origin service to my existing FLEX server?
• FAQ-42 I need to travel with my computer and run Origin. Can I do this?
• FAQ-43 How can I borrow an Origin license for a longer period of time?
• FAQ-670 When I start Origin on a client machine and enter the correct FLEXlm server HostName, the information is not accepted and the License Information dialog box re-opens. How do I fix this problem?
• FAQ-716 What is mixed concurrent license?
• FAQ-751 I see a message "License file missing or incorrect." when I run Origin. What is wrong?
• FAQ-792 Why do I see "Your FLEXlm license file does not allow the requested feature." when I use Origin 2016 or higher version to connect with FLEXnet Server?
• FAQ-904 What are the changes for network license for version 2018?
• FAQ-915 Why do I see "license daemon: system error code: No such file or directory" error when starting the FLEXlm license server on Linux?
• FAQ-916 Why do I see "bad ELF interpreter" error when Installing Flexnet Server on Red Hat Enterprise Linux?
• FAQ-1031 Why do I see "orglab exited with status 53" error when I try to start FLEXnet Server?
• FAQ-1089 What should I do if I see license expired error from time to time?
• FAQ-1119 I see an error message saying "Your FLEXlm license file does not match your OriginLab serial number". What should I do?
• FAQ-1120 I merged multiple licenses on one server but the total license number is not correct, or Origin cannot connect to the server. What should I do?
• FAQ-1121 I see an error message saying "The FLEXlm options file does not permit license checkout". What should I do?
• FAQ-1123 When I connect to server, I see an error message saying "Origin cannot contact your FlexLM server". What should I do?
• FAQ-1124 What should I do if I fail to start Origin license service and see a "The license server manager (lmgrd) is already serving all vendors, exiting." error in the log file?
• FAQ-1130 How to disable or restrict borrowing of license?
• FAQ-1131 I get a "license manager: can't initialize:No SERVER lines in license file." error when strat the FLEXnet server. What should I do?
• FAQ-1139 I get a "File not found, orglab.exe" error when start the FLEXnet server. What should I do?
• FAQ-1152 I get a "license manager: can't initialize:Cannot find license file." error. What should I do?
• FAQ-1166 Does FLEXnet Publisher 2023 Vulnerability affect Origin?
• FAQ-1187 What should I do if I see a “WinSock: Connection refused” error when I try to start the FLEXnet server?
• FAQ-1189 Why do I see a “HOSTNAME specified in the license file is not available in the local network database” error? What should I do to fix it?
• FAQ-1197 I get a "Lost connection to lmgrd, heartbeat timeout expired, existing. EXITING DUE TO SIGNAL 28 Exit reason 5" error. What should I do?
• FAQ-1198 How do concurrent license users know who is occupying the license at any given time?
• FAQ-1201 Does FlexNet Vulnerability CVE-2024-2658 affect Origin?

Learning Edition

• FAQ-1091 My Learning Edition is expiring. How can I renew it?
• FAQ-1092 I see error message "Learning Edition data is not right" when activate Origin. What should I do?