6 Licensing and Installation

Inst-Lic

Evaluation

• FAQ-2 My evaluation time ran out but I didn't finish evaluating
• FAQ-3 Do we need evaluation licenses for multiple computers?
• FAQ-4 Why is there a watermark on my graphs?
• FAQ-5 What is the difference between Origin and OriginPro?
• FAQ-6 I installed the Origin (or OriginPro) evaluation but I really want to evaluate OriginPro (or Origin). How do I fix this?
• FAQ-7 Can I convert the evaluation into my purchased product?

Installation

• FAQ-8 I installed Origin with the wrong serial number, how can I correct this?
• FAQ-9 Why do I see an error message when trying to install Origin?
• FAQ-10 How can I change 64bit Origin to 32bit Origin?
• FAQ-12 Is there a Mac Version of Origin?
• FAQ-13 Can I run my older version of Origin on the latest OS?
• FAQ-854 I see an error message when running Origin installshield. What is wrong?

Start-up

• FAQ-14 When I start Origin it tells me to run as an Administrator. I am the Admin on this computer - so what do I do?
• FAQ-15 Origin asks me for a User Files Folder. What is this?
• FAQ-16 I try to start Origin but nothing happens! What is wrong?
• FAQ-17 What should I do if double-clicking on my OPJ file fails to launch Origin?
• FAQ-18 I am receiving missing DLL errors. How can I resolve this?
• FAQ-19 What should I do when I see "System Folder Build Failed", "X-Function failed to execute" error messages?
• FAQ-20 What should I do if my Origin crashes?
• FAQ-752 What should I do if my Origin can not be started?

Compatibility/Upgrade

• FAQ-21 How can I use my old fitting functions in my upgrade?
• FAQ-22 How can I find out if a service release is available for my Origin?
• FAQ-23 How do I use my custom files from my previous version in my Upgrade?
• FAQ-24 Why is Origin's Check for Updates feature failing?
• FAQ-793 What information does Origin 2016 send to the website for notifications?
• FAQ-905 Am I eligible for New Version Update?

General Licensing

• FAQ-25 What is the Computer ID and why is it needed?
• FAQ-26 What is the Authorization Code and why is it needed?
• FAQ-27 Does my computer always need an internet connection to run?
• FAQ-28 How do I notify OriginLab that I am no longer using a licensed Origin computer?
• FAQ-29 Why do I see a Registration ID in About Origin? What is that?
• FAQ-30 My About Origin dialog says my license is owned by the wrong person. Why is this and how do I correct it?
• FAQ-31 When I try to get a license, why do I see a message telling me the license has been upgraded and that licenses for previous versions are no longer available?
• FAQ-32 Why do I see an expiration message when I start Origin?
• FAQ-33 Why can't I paste text into the license dialog?
• FAQ-671 What are Serial Numbers, License and Registration ID?
• FAQ-735 When running Origin on Mac, Why can't I paste the license text from the web page onto the Origin dialog?
• FAQ-741 What license types are supported when run Origin on Mac?
• FAQ-790 Can I transfer my Origin license to another person? How do I do this?
• FAQ-711 I see a Dongle driver error message, Notepad or am asked to enter a license. What is wrong?
• FAQ-797 Do I have to deactivate my old version license before getting started with my new version?

Nodelocked Licensing

• FAQ-35 When I try to get a license, I'm asked for an Access Code. What is this and why do I see this?
• FAQ-36 When I try to get a license, I see a message telling me that I do not have access to the license. Why do I see this message and what can I do to solve it?
• FAQ-787 When I try to activate Origin online I see Enter License, but nothing happens
• FAQ-788 How do I transfer Origin to another computer when I cannot deactivate because the computer is no longer available?
• FAQ-789 After upgrading my Operating System Origin asks me for a license
• FAQ-798 When I paste my license into Origin I see "The activation time has passed". Why?
• FAQ-845 When I try to request a product key I see a message telling me I do not have access to the product key. Why do I see this message and what can I do to solve it?
• FAQ-851 I have registered Origin. How do I get my Product Key?
• FAQ-886 How do I get my Product Key?
• FAQ-898 What is new in Origin 2018 for Node-locked license?
• FAQ-899 I am an auto-upgrade user. Where do I find my product keys?
• FAQ-900 I am qualified for auto-upgrade. How to activate my free upgrade to version 2018?
• FAQ-901 I am the Administrator of a node-locked group license. Some users have left our organization, and new ones need to use Origin. What is the best way for me to transfer product keys to the new users?
• FAQ-902 I am the Administrator of a Lab. I need install Origin on 100 computers. What is the best way?
• FAQ-903 I am the administrator of a large organization, when my users have to request to use Origin. It is hard to know who are using Origin. Is there a way to release/recover the license from some users?
• FAQ-910 I've entered the Registration Code provided by OriginLab but the webpage tells me that this code is invalid.

Concurrent License

• FAQ-37 When I start Origin, I see a License Information dialog box asking me to enter a Host Name or IP Address, how do I proceed?
• FAQ-38 Where can I download the FLEXnet server and/or Origin vendor daemon?
• FAQ-39 How can I change my license server to a new machine?
• FAQ-40 Can I allow previous versions to run on my upgrade license to allow extra time to upgrade the client installations?
• FAQ-41 I already have a FLEX license service managing another software. How do I add the Origin service to my existing FLEX server?
• FAQ-42 I need to travel with my computer and run Origin. Can I do this?
• FAQ-43 How can I borrow an Origin license for a longer period of time?
• FAQ-670 When I start Origin on a client machine and enter the correct FLEXlm server HostName, the information is not accepted and the License Information dialog box re-opens. How do I fix this problem?
• FAQ-716 What is mixed concurrent license?
• FAQ-751 I see a message "License file missing or incorrect." when I run Origin. What is wrong?
• FAQ-792 Why do I see "Your FLEXlm license file does not allow the requested feature." when I use Origin 2016 or higher version to connect with FLEXnet Server?
• FAQ-904 What are the changes for network license for version 2018?
• FAQ-915 Why do I see "license daemon: system error code: No such file or directory" error when starting the FLEXlm license server on Linux?
• FAQ-916 Why do I see "bad ELF interpreter" error when Installing Flexnet Server on Red Hat Enterprise Linux?