6.86 FAQ-1105 How do I generate a log file?

generate-log-file

Last Update: 5/26/2021

Origin generates a log file that can be helpful in diagnosing software and licensing issues. If you are asked by an OriginLab Customer Care or Technical Support representative to generate a log file, you can use the following procedure:

1. Start Origin.
2. In the Script Window (Window: Script Window), type the following and press ENTER:

@log=1

3. Close Origin, then restart to start generating the log file.
4. Repeat the steps that were previously seen to produce an error message.
5. Logging will automatically turn off after 3 sessions. Locate the log file -- named as ORIGIN_LOG_###.TXT and saved to your User Files Folder (Help: Open Folder: User Files Folder).
6. Attach the log file to existing support ticket. If you don't have a support ticket, create one here.

In Origin 2019 and earlier versions

1. Open the Script Window (Window: Script Window) and type the following (press ENTER to run):

   debug_log 2

   This will start logging and return log file location to the Script Window.
2. To turn off logging, run the script:

debug_log 0

3. To see log status and debug log file name and location, run:

debug_log

4. Send us the log file as instructed in step #6, above.

Keywords:license error, limited to 3 minutes, expired