4.72 FAQ-1202 Internal Python packages that are installed by one user account fails for another account. What should I do?

Interal-Python-Packages-Fail-for-Different-User

Last Update: 9/5/2024

If you installed Origin with All users accessible and later run Origin and installed a Python package (e.g. numpy) under Windows user account A, this package should be used for all Windows user accounts.

For those upgraded from Origin 2023b/2024/2024b to Origin 2025 or later,

If you failed to run the installed Python packages by another user account, and received error message like following:

Traceback (most recent call last):
  File "<string>", line 1, in <module>
  File "C:\ProgramData\OriginLab\101b\PyPackage\Py3\originpro\__init__.py", line 9, in <module>
    from .config import *
  File "C:\ProgramData\OriginLab\101b\PyPackage\Py3\originpro\config.py", line 61, in <module>
    np.float64: po.DF_DOUBLE,
    ^^^^^^^^^^
AttributeError: module 'numpy' has no attribute 'float64'

Try upgrading python311.zip file to fix this problem. That is,

1. Download python311.zip file from here.
2. Replace python311.zip in Origin's installation folder (default should be C:\Program Files\OriginLab\Origin####) with the above one. Note that Windows administrator privilege is required.
   Continue the following steps to re-install all python packages since those ones had privilege issue.
3. Start Origin. Select menu Window: Command Window, and run the following Labtalk script in the Command Window:

   pip freeze > d:\packages.txt;  //you can change the path as desired

4. Find and open the created packages.txt with any text editor (e.g. Notepad). Remove 3 lines containing originpro, jedi, and parso. Re-save the file.
5. Run following Labtalk script to remove all installed python packages.

   pip uninstall *;

6. Run following Labtalk script to re-install all packages.

   pip install -r d:\packages.txt;

7. Run following Labtalk script to update originpro.

   pip install originpro --upgrade;

8. Once done, restart Origin and try again your python scripts. It should be working fine now.

Keywords:python, package, numpy, different account, log in account