Issues related to User Account with Unicode Chars


Version: 2018 SR1

Type: Bug Fixes

Category: Installation and Licensing

Subcategory: Start-up

Jira: ORG-17437


  • Check for Updates failed  to work for Western locales such as German
  • Copy data in worksheet failed to work for Western locales such as German
  • Copy graph legend and object failed to work for Asian locale such as Japan

This is because when changing Origin 2018 to support unicode, we missed one critical place.

This will happen if your user name contains non-English letters and your Windows is western or Asian languages. You will see error message "Out of memory, too much data is requested, operation failed."

Fixed in Origin 2018 Sr1.


Workaround in Sr0:

Change TMP and TEMP environment variables for User Variables to avoid using the user name

E.g. steps in Win10 or Win8.

  1. search environment in Search bar
  2. Click edit environment for your account link.
  3. Check TEMP and TMP for User variables section, change them to plain ascii char path (your user acct name will show as %USERPROFILE% in it), for example,  C:\temp\ .
  4. Restart Windows.