6.76 FAQ-1086 What should I do if Origin crashes on startup?

Last Update: 4/16/2021

If Origin start having following problems on start up,

  • crashes on startup just after splash screen, or
  • other issues where Origin misbehaves

the problem is probably caused by redistributable package is not properly installed. Please try the following to solve it:

  1. Shut down Origin if it is still running.
  2. Navigate to Control Panel > Uninstall or change a program.
  3. This page lists DLLs Origin requires:
    https://www.originlab.com/index.aspx?go=Support/DocumentationAndHelpCenter/Installation/Multi-userDeployment/MSIInstall#About%20Required%20Microsoft%20DLLs
    Please search all of them in the "Uninstall or change a program" list.
    Required Dlls.png
  4. If a required DLL is found, right click on it and choose Unistall from context menu. If prompted, restart PC.

    Keep only one DLL for each verison. That is, if you find multiple DLLs of the same version are installed, for example, 2015 and 2015-2019, or 2017 and 2015-2019, uninstall the redundance.

  5. Download all the required DLLs from step 3 and install them.
  6. Now try Origin again.

Keywords:crash,fail to execute, not function, Start up, Repair, cannot open